Frequently Asked Questions
Q: What areas do you deliver?
A: All our services are available in Central & Greater London. For orders outside London, please contact us as we may require a minimum spend to accept your order.
Q: How much is delivery charge?
A: Delivery charges varies depending on the area.
- Central London Zone 1 & 2 (£30.00 ex VAT)
- Greater London Zone 3 & 4 (£35.00 ex VAT)
- Greater London Zone 5 & 6 (£45.00 ex VAT)
Q: What time will my order be delivered?
A: We deliver all our services between 11.00am and 5.00pm. Currently we are working with two delivery slots (11am - 2pm & 2pm-5pm). If you require a more accurate time, please let us know while checking out or contact us to let us know. Extra charges may apply.
Q: Do you deliver on Sundays and Bank Holiday?
A: Yes, but our minimum order is £500. Only applies for London deliveries.
Q: How much notice do you need to prepare my order?
A: At least 48 hours, if you need them any earlier, please call the office on 020 3744 1551 to double check we can fulfil your last minute order. Extra charges for last minute orders may apply.
Q: Can I cancel my order?
A: Yes, but a cancellation fee may apply depending on the notice. Please refer to our Terms and Conditions.
Q: Do you provide Gluten Free & Dairy Free Options?
A: Yes, please specify your dietary requirement and we will take extra care while preparing your order. For Gluten or Dairy Free items, run a search on our website.
Q: Do you provide Vegetarian and Vegan Options?
A: Yes, please specify your dietary requirement and we will take extra care while preparing your order. For Vegetarian or Vegan items, run a search on our website.
Q: I have an allergy or dietary requirement, do you cater for that?
A: Off course, just let us know your requirement and we will do our best to accommodate. If you need to search our website for gluten free, dairy free, vegetarian, vegan etc, just type the dietary requirement in our search box here on the right hand side and you will see all products that are gluten free or dairy free.
Q: What about Allergens?
A: please refer to our Allergens Page for info and guidance
We always add frequently asked questions to this page, if you feel we should add other questions and answers, please kindly get in touch with us and we will happy to consider any addition
Q: How do you deliver your products?
A: We use cardboard platters which are disposable. This platters are suitable to serve your food in any event. Food will arrive ready to serve and nicely decorated. You only need to remove the lid and serve.
We are constantly adding more services to our website. If you have any more questions, please do not hesitate to send us an email to ask us a question via the chat.