Frequently Asked Questions

We are all looking for answers in life, but here are the most commonly asked questions and answers that visitors have regarding our services.

 

Q: What areas do you deliver?
A: All our services are available in Central & Greater London. Depending on the product, we can also delivery around the M25.

For UK courier orders, we are only offering our Postal Afternoon Tea.

You can visit our Delivery Page for more information and do not hesitate to contact us if you have any special request,

Q: What time will my order be delivered?
A: For Afternoon Tea Hand  Deliveries, we deliver Monday to Saturday between midday and 4pm.

For Afternoon Tea Postal orders, we can deliver from Tuesday to Friday by 4.00pm and Saturdays by 12.00pm.

For rest of services, we are flexible and can delivery from Monday to Saturday.

Q: Do you deliver on Sundays and Bank Holiday?
A: Yes, but our minimum order is £300. Only Applies for London deliveries.

Q: How much notice do you need to prepare my order?
A: At least 48 hours, if you need them any earlier, please call the office on 0208 963 1465 to double check we can fulfil your last minute order. Extra charges for last minute orders might apply.

For Afternoon orders we only need 24 hours, but please note courier services have a cut off time at 3.00pm for next day deliveries.

Q: Do you provide Gluten Free Options?
A: Yes, please specify your dietary requirement and we will take extra care while preparing your order.

Q: Do you provide Vegetarian and Vegan Options?
A: Yes, please specify your dietary requirement and we will take extra care while preparing your order.

Q: I have an allergy or dietary requirement, do you cater for that?
A: Off course, just let us know your requirement and we will do our best to accommodate. If you need to search our website for gluten free, dairy free, vegetarian, vegan etc, just type the dietary requirement in our search box here on the right hand side and you will see all products that are gluten free or dairy free. Give it a try, just search " gluten free " and see the results. Please refer to our Allergens Page for further infos and guidance.

Q: How much is delivery charge?
A: London Congestion Charge (£15), City of London (£10), Greater London (£15), Out of those areas but Inside the M25 (£25).

UK Mainland - Overnight Courier.

Q: What about Allergens?
A: please refer to our Allergens Page for infos and guidance

We always add frequently asked questions to this page, if you feel we should add other questions and answers, please kindly get in touch with us and we will happy to consider any addition

 

We are constantly adding more services to our website. If you have any more questions, please do not hesitate to send us an email to ask us a question via the chat.

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