Frequently Asked Questions

We are all looking for answers in life, but here are the most commonly asked questions and answers that visitors have regarding our services.

 

Q: What areas do you deliver?
A: City of London, Greater London and within the M25. We are fine tuning our packages to be soon sent by post so we can fulfill orders UK wide.

You can visit our Delivery Page for more information


Q: What time will my order be delivered?
A:For Hand  Deliveries, we deliver Monday to Saturday between midday and 4pm.
Due to popular demand we operate on a 3 hours slot and we cannot guarantee an exact time but we can give you an estimate delivery time on the day of delivery.

For courier orders, we can deliver from Tuesday to Friday by 4.00pm and Saturdays by 12.00pm.

Q: Do you deliver on Sundays and Bank Holiday?
A: Yes, only Hand Delivery but extra charge might apply. Please contact us before placing an order.


Q: How much notice do you need to prepare my order?
A: At least 48 hours, if you need them any earlier, please call the office on 0208 963 1465 to double check we can fulfill your last minute order. Extra charges for last minute orders might apply.

For Afternoon orders we only need 24 hours, but please note courier services have a cut off time at 3.00pm for next day deliveries.


Q: Can I pick and choose what to get in my Afternoon Tea Box?
A: As standard we produce our afternoon tea following the list of items on the website menu being option I the first 3, option 2 the first 4 and so on but if you have any particular preference we will do our best to accomodate when possible


Q: Do you provide Gluten Free Options?
A: Yes, please specify your dietary requirement and we will take extra care while preparing your order.


Q: Do you provide Vegetarian and Vegan Options?
A: Yes, please specify your dietary requirement and we will take extra care while preparing your order.


Q: I have an allergy or dietary requirement, do you cater for that?
A: off course, just let us know your requirement and we will do our best to accomodate. If you need to search our website for gluten free, dairy free, vegetarian, vegan etc, just type the dietary requirement in our search box here on the right hand side and you will see all products that are gluten free or dairy free. Give it a try, just search " gluten free " and see the results. Please refer to our Allergens Page for further infos and guidance.


Q: How much is delivery charge?
A: City of London £ 10, Geater London £ 15, Out of those areas but Inside the M25 £ 25. UK Mainland - Overnight Courier £ TBC

 

Q: What about Allergens?
A: please refer to our Allergens Page for infos and guidance

We always add frequently asked questions to this page, if you feel we should add other questions and answers, please kindly get in touch with us and we will happy to consider any addition

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